The Global and Indian GCC Market: Size, Growth, Competitive Landscape, and Future Outlook (2010–2030)
Executive Summary The Global Capability Centre (GCC) market is a cornerstone of global business operations, valued at approximately $100-150 billion in 2024, with India dominating at $64.6 billion and over 50% market share. Employing 3-4 million professionals worldwide, including 1.9 million in India, the sector has evolved from cost-driven back offices in 2010 to strategic innovation hubs by 2025, driven by digital transformation, talent availability, and geopolitical stability. India’s GCC market has grown at an 11% CAGR from 2019–2023, reaching 1,700+ GCCs, and is projected to hit $100-110 billion by 2030 at a 14% CAGR, with 4.5 million employees. Globally, the market is expected to reach $250-300 billion by 2030, growing at 12-15% CAGR, with contributions from competitors like the Philippines, Poland, and Malaysia. India’s competitive advantages—vast STEM talent, cost efficiency ($29,100/FTE), mature ecosystem, English proficiency, and government support—underpin its leadership. Ca...